Returns & Exchanges
At Bansan Penang, we take pride in the freshness of our local delicacies and heritage snacks; if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food products, please notify us within 24 hours of delivery for any return or exchange requests.
Document the Issue
Take clear photos or videos of the damaged packaging, the product, and the shipping label as soon as you receive your parcel.
Contact Customer Support
Email our team or message us via WhatsApp with your order number and the supporting evidence of the product defect or error.
Evaluation Process
Our team will review your claim within 1-2 business days to verify the issue and determine eligibility for a replacement or refund.
Resolution
Once approved, we will arrange for a fresh replacement to be sent to you or process a refund to your original payment method immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing